Welcome to the Juno Help Center. Below, you will find answers to frequently asked questions about Juno, how it works, and how to make the most of its features.
General Questions
1. What is Juno?
Juno is a B2B software solution that integrates with Jira and Slack to track developer productivity, monitor working hours, analyze performance, and estimate project costs.
2. How does Juno integrate with Jira and Slack?
Juno connects with Jira to analyze tasks, work logs, and developer activity. It also integrates with Slack to track standups, discussions, and team interactions for real-time insights.
3. Who can use Juno?
Juno is designed for software development teams, project managers, and business owners who need insights into team productivity and project costs.
Setup & Installation
4. How do I install Juno?
You can install Juno by connecting it to your Jira and Slack accounts through the Juno dashboard. Follow the step-by-step guide provided in the setup section.
5. What permissions does Juno require?
Juno requires read access to Jira issues and work logs, as well as permission to post messages in Slack for notifications and reports.
6. Can I customize Juno’s tracking settings?
Yes, Juno allows admins to configure tracking preferences, including which projects to monitor, how to measure productivity, and which notifications to enable.
Features & Usage
7. How does Juno track developer productivity?
Juno evaluates developer performance using metrics like task completion time, commit frequency, work logs, and idle time detection.
8. Does Juno support real-time reporting?
Yes, Juno provides real-time insights and reports based on Jira and Slack activity, helping managers make informed decisions quickly.
9. Can Juno calculate project costs?
Yes, Juno estimates project costs by analyzing work logs, developer rates, and time spent on each task.
10. Does Juno send notifications?
Juno can send notifications and reports in Slack, keeping teams informed about progress, bottlenecks, and productivity trends.
Troubleshooting
11. Juno is not tracking my Jira tasks. What should I do?
Ensure that Juno has the required permissions and that the correct Jira projects are selected in the settings. If the issue persists, try reconnecting your Jira account.
12. Slack notifications are not working. How can I fix this?
Check if Juno has the necessary Slack permissions and if notifications are enabled in the settings. If the issue continues, try reauthorizing Slack access.
13. How do I reset my Juno settings?
Admins can reset settings from the Juno dashboard under the configuration section. Keep in mind that this will erase any custom configurations.
Security & Privacy
14. Is my data safe with Juno?
Yes, Juno follows strict security protocols and complies with data privacy regulations to ensure your information remains secure.
15. Can I control what data Juno collects?
Yes, Juno allows admins to configure data collection settings and limit tracking to specific projects or activities.
Support
16. How can I contact Juno support?
You can reach out to our support team via email or through the Juno help portal for assistance with any issues.
17. Does Juno offer customer training?
Yes, we provide training materials and onboarding sessions to help teams make the most of Juno’s features.
Conclusion
Juno is designed to provide valuable insights into software development workflows. If you have additional questions or need further assistance, please contact our support team.
